If you are you attempting to transform your service business from reactive to proactive service, then you don’t want to miss this month’s edition of Field Service Insights. Mark Hessinger, Vice President of Global Services at 3D Systems shares his wisdom, insight and perspectives on what it takes to move an equipment manufacturer from a reactive to proactive service business model through an interview with Michael Blumberg, Executive Director and Founder of Field Service Insights. In this 26 minutes interview you’ll learn about the strategy, steps, and approach Mark took to change the culture and business model at his organization. More specifically, you’ll learn:
More specifically, you’ll benefit from Mark’s experience and you’ll learn how to make lasting change in your service organization and among all key stakeholders in your organization.