Contributors

Michael Blumberg

Michael Blumberg is CMO of Mize Software and the founder & executive director of Field Service Insights. He is a leading expert on the design, execution, management and coordination of high-tech service and support operations within a wide array of industry segments, including information technology, office automation, medical electronics, building controls and consumer electronics. He has more than 20 years of experience in strategic planning, market research, benchmarking, enterprise systems design and strategic management of product support operations. He blogs at www.michaelrblumberg.com. Follow Michael @blumberg1 and on LinkedIn.

Sam Klaidman

Sam Klaidman is Founder and Principal Adviser at Middlesex Consulting. He helps clients grow Service Revenue and Customer Satisfaction by defining service contracts and other services that meet customer’s needs and create value for them and their customers.

Jim Baston

Jim Baston is an expert on helping technical service companies develop and implement strategies to transform field service personnel from reluctant into enthusiastic promoters of their company’s products and services. He has worked with thousands of field service professionals and their management in a broad range of industries across North America and in Europe and Australia. Jim is the author of Beyond GREAT SERVICE, a book about the role of the service technician in proactive business growth and a companion Planning Guide designed to help managers put these ideas into practice. Jim is President of BBA Consulting Group Inc., a consulting and training firm located in Ontario, Canada.

Ron Giuntini

Ron is Principal at Giuntini and Company and a Subject Matter Expert (SME) on OEM remanufacturing, Performance-Based Logistics (PBL) and outcome-based product support, with specific expertise in forecasting the expenditures of the processes employed during the entire product lifecycle maintenance/sustainment stage. He has worked with such organizations as General Dynamics, Lockheed Martin, L-3, Flir, DynCorp, Navistar, BAE Systems, Northrop Grumman, ICx, Oshkosh, Rockwell Collins, Bell Helicopter, US Army, USMC, US Navy, FMC Technologies, DRS and others. Over his 35 year career, Ron has written dozens of articles and has been often quoted in publications, including the Wall Street Journal and Modern Materials Handling. Ron is a member of the IDGA Advisory Board, the Modern Material Handling Advisory Board, and the Remanufacturing Institute, Board.

Nick Frank

Nick Frank is co-founder and Managing Partner of Si2 Partners. Nick has a track record of developing service businesses within high-value technology companies through various General Manager and Director level roles for industry-leading multinationals, such as Xerox, Textron, and Husky Injection Molding Systems. His current focus is to help companies find their Pathways to Growth through better engagement with customers through Trusted Advisor programs and to develop digital translators that can turn business problems into data solutions.
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