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About Us

Field Service Insights is a subscription based, membership site. Each month, we bring you thought provoking content designed to help you thrive in core areas of your business.

Our mission is to help service professionals and business executives gain access to the latest and greatest strategies, tools, and perspectives on service management so that they can increase sales, boost profits, and delight their customers.




Our Focus Areas

Content Solutions


  • Service Revenue Maximization

  • Operational Excellence

  • Leadership

  • Benchmarks & Best Practices

  • Service Marketing

  • Technology Trends

  • Current & Emerging Trends

  • Expert Perspectives

  • Practitioner Success Stories

  • Strategic Advice/Tactical - Guidance

  • Case Studies

  • Practical Training
  • Aug 2019

    Lost in Translation: From Business Problem to Data Solutions

    Lost in Translation: From Business Problem to Data Solutions

    Agfa’s data story started in 2001 when they faced a major corporate re-organization. No longer would the Leeds plant sell the lithographic plates which lie at the heart of modern printing presses. They would now be selling a semi-finished product that would be finished elsewhere in the supply chain. Up to then, their main method of validating quality was to do destructive testing of the finished product. This approach was no longer possible, and they needed to find new ways to manage in-process quality.

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    Aug 2019

    The 14 Elements Driving a B2B Aftermarket Supplier’s Hourly Rate For Skilled Machine Technicians Performing Work At Customer Sites; There Is A Reason Why They Are “Expensive”

    The 14 Elements Driving a B2B Aftermarket Supplier’s Hourly Rate For Skilled Machine Technicians Performing Work At Customer Sites; There Is A Reason Why They Are “Expensive”

    Commercial machine skilled technicians are engaged in the Maintenance, Restoration and Modification [MRM] of the Capabilities, Appearance, Productivity and Employability [CAPE] of an asset; to be referred to as “MRM:CAPE”.

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    July 2019

    Start with Your Customers When Planning To Grow Your Service Business

    Start with Your Customers When Planning To Grow Your Service Business

    A large part of the job of a Service Executive is to grow your business. This is true even if you are not a profit center, but especially true if you are one. And the key to successfully growing your business is to focus all your planning efforts on customers and prospects. After all, they are the ones with the money. They are the people who will buy your services.

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    June 2019

    Overcoming Hurdles to Engaging your Field Service Technicians in Business Development

    Overcoming Hurdles to Engaging your Field Service Technicians in Business Development

    Field Service Organizations (FSOs) often entrust their Field Service Engineers (FSEs) with the responsibility for generating incremental service revenue. In other words, they are assigned the role of a salesperson. Despite good intentions, these strategies do not always produce the results they were intended to. While FSEs are perceived as trusted advisors and represent a logical sales channel, they face challenges and obstacles to effectively carrying out this role.

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    May 2019

    Why Service Providers Need Augmented Reality to Stay Relevant?

    Why Service Providers Need Augmented Reality to Stay Relevant?

    The use of Augmented Reality (AR) and Merged Reality (MR) is more than just a passing trend for the Field Service Industry. These valuable tools allow service providers to bring the problem to the experts rather than the traditional model of needing the experts to travel to the location of the problem. Despite the benefits of AR/MR, many Field Service Organizations (FSOs) are uncertain about making investment in AR/MR platforms.

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